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The Essential Fly Reviews

4.8 Rating 2,078 Reviews

97 %

of reviewers recommend The Essential Fly

Company Reviews

Product Reviews

4.8

Based on 2,078 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Essential Fly:

Specialists in Fly Fishing with salmon, trout flies, and flies for lots of other species. We sell Fly Fishing Tackle and gear and a huge range of Fly Tying Materials and Tools - The Essential Fly is a leading supplier of gear for fly fishermen, rainbow & brown trout flies, salmon flies and flies for every species from our massive selection. Fly tying materials and tools to satisfy every fly tyers needs. With tackle from Greys to Wychwood, from fly rods to waders, luggage and all of the accessories you will need.

We have won awards for customer service and believe in value and quality. Check our reviews from thousands of customers all around the world. Having delivered to over 50 countries from homes to fishing lodges for that last minute requirement.

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The Essential Fly 5 star review on 18th January 2024

The Essential Fly 5 star review on 18th January 2024

The Essential Fly 5 star review on 18th January 2024

The Essential Fly 5 star review on 29th November 2023

The Essential Fly 5 star review on 29th November 2023

The Essential Fly 5 star review on 29th November 2023

The Essential Fly 5 star review on 29th November 2023

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My original order arrived damaged, probably in transit. They arranged for a replacement in reasonable time, communicated well throughout and were professional and friendly throughout. Overall good customer service. Maybe try a different courier?”

Posted 7 years ago

“Goods arrived in a well packaged box and delivery was extremely prompt”

Posted 7 years ago

“All items delivered as per order and within the time frame confirmed”

Posted 7 years ago

“Quick and prompt”

Posted 7 years ago

“The order was promptly dispatched . Flies were of good quality and what I was looking for . The only small disappointment was the picture on your webpage of the selection of 8 cruncher flies made them look all black , whereas they were mixed colours and the single flies I ordered to make up my array of crunchers were already in the that selection . So improve your web photos if possible ?”

Posted 7 years ago

“Good quality products delivered promptly. I bought dropper rings , no instructions in pack , can you help me on he to fit . Manythanks”

Posted 7 years ago

“Easy to order and very quick delivery service. Thank you.”

Posted 7 years ago

“Excellent quality flies and tippets, last a serious amount of time and can take a beating from trout but still do their job well”

Posted 7 years ago

“I will order from Essential Fly again in the future.”

Posted 7 years ago

“Inferno Bugs are the only flies I have really tried so far. If fish are interested, they can be very interested! Like the info provided on website, emails etc.”

Posted 7 years ago

“Broad range of choice and quick despatch”

Posted 7 years ago

“It would be extremely helpful if you could have your current stock levels included on your website.”

Posted 7 years ago

Hi and thank you for your message. Just to reassure you, our site does show stock availability against each product. For flies, it even shows the availability to each individual fly size. It is shown to the right of each product on the screen in red. However, if you want to check anything in detail or need any assistance at any time, please do not hesitate to get in touch via email or phone. We are more than willing to help. Kind regards The Essential Fly

Posted 7 years ago

“Delivery time improved remarkably, well done. Price of flies still too high, usually buy elsewhere where they are as much as half the price of Essential Fly. Love the articles in the emails which I tend to keep but it would be so much more logical if they could be accessed via the website.”

Posted 7 years ago

Hello and thank you so much for your feedback, we do appreciate all the messages customers send us. With regards to the emailed articles, all of these have links built in to them, both via the hyperlinks shown in the text and in each of the images. By clicking on any of these, you will be taken directly to the specific information on the website. If at any time you need any clarification or assistance please do not hesitate to get in touch. Best wishes Customer Services

Posted 7 years ago

“flies nicely tied, prompt delivery.”

Posted 7 years ago

“Visited the shop a short while a go , simon was very helpful with my purchases, &even mailed me on some materials he had to order in, free of charge, GOOD quality stuff, wide selection, reasonably priced. Strongly recommend . tight lines MAX BUCKLEY. YORKSHIRE. UK”

Posted 8 years ago

“Efficient, friendly & a pleasure to deal with - if only other companies understood the meaning of 'customer service' as well as The Essential Fly!”

Posted 8 years ago

“Delighted with the quality of the flies and the fast dispatch. Very good service.”

Posted 8 years ago

“Excellent service and very helpful when I phoned them, I would have like some smaller flies, but they were sold out so my fault for not ordering earlier. Its a shame they don't offer free postage for orders over a certain amount which is what their competitors do. I will definitely use them again.”

Posted 8 years ago

Hello and thank you for your message today. We are sorry to hear your delivery has not arrived. Your order was dispatched next day by Royal Mail first class post to the business address as per your instructions. Perhaps we can discuss this with you directly to check this further please? We want to make sure you get your order as quickly as possible. Thank you Ann

Posted 8 years ago

“Fast delivery of exactly the flies as shown Many thanks”

Posted 8 years ago

“Considering the fact that my order was going overseas from the U.K. and had to be routed through several post offices , it arrived in a reasonable time frame, with no damage to the items. The follow up was much more and better than I expected, and will suggest The Essential Fly to other Fly Tyers. Sincerely Brian Cowley”

Posted 8 years ago

Hello Mr Cowley. We are very sorry to hear your order has not arrived. As you are aware this was dispatched by ourselves quickly to you via airmail and we sincerely hope it will arrive soon. It would appear the postal services have let us both down here for which we apologise. We have emailed you privately about the next steps and would invite you to keep in touch please via email so we can make sure you get your delivery.

Posted 8 years ago

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The Essential Fly is rated 4.8 based on 2,078 reviews