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The Essential Fly Reviews

4.8 Rating 2,147 Reviews
97 %
of reviewers recommend The Essential Fly
Company Reviews Product Reviews
179
 Metrics Info
4.8
Based on 2,147 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Essential Fly Reviews

About The Essential Fly:

Specialists in Fly Fishing with salmon, trout flies, and flies for lots of other species. We sell Fly Fishing Tackle and gear and a huge range of Fly Tying Materials and Tools - The Essential Fly is a leading supplier of gear for fly fishermen, rainbow & brown trout flies, salmon flies and flies for every species from our massive selection. Fly tying materials and tools to satisfy every fly tyers needs. With tackle from Greys to Wychwood, from fly rods to waders, luggage and all of the accessories you will need.

We have won awards for customer service and believe in value and quality. Check our reviews from thousands of customers all around the world. Having delivered to over 50 countries from homes to fishing lodges for that last minute requirement.

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Anonymous
Verified Buyer
“A first class service with excellent fly fishing products”
Helpful Report
Posted 4 years ago
Jeff Gathergood
Verified Buyer
“Unfortunately the flies I ordered arrived a day after a fishing trip I organised but I must say the flies are of high quality and will definitely order from the essential fly in the future”
Helpful Report
Posted 4 years ago
Hideyuki Kamizuru
Verified Buyer
“Disappointed ist not the service of your own organisation but the art of delivery. You chose the DHL Express, that disappointed me for the second time. On the agreed day I was at home all the time but they never called me. Instead they urged me to visit their office to pick it up. Do not deliver me anything through DHL Express!”
Helpful Report
Posted 4 years ago
We thank you for your recent order Mr Kamizuru. We are sorry that you are disappointed with DHL's courier service. We ship worldwide every day and to be honest DHL normally provide an excellent service. Unfortunately here it appears that a local office has provided a less that satisfactory service. Unfortunately this is out of our control. As mentioned to you on email, we can use the Royal Mail service as an alternative. However for the large item you ordered, Royal Mail cannot accept this as it is too large for them. Equally the mail service can take a lot longer than an express courier service - especially at this time when mail services are swamped and parcels are taking much longer than normal to arrive. However we do hope you are enjoying your purchase and for any future purchases you may wish to make, please do check in with us for any assistance via customerservices@theessentialfly.com. Thank you Team TEF
Posted 4 years ago
Samuel Blakely
Verified Buyer
“Top quality service and goods there are many suppliers out there For fly fishing items but I now only use Essential Fly As service is so quick and five star.”
Helpful Report
Posted 4 years ago
Trevor Maltby
Verified Buyer
“Very helpful, friendly, and professional advice, really quick Dali very. Cheers 😃”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Recently made a purchase of flys and was delighted with the product and service making an order was made easy and simply and flys were very well made best I’ve seen in ages order was at my door in a week over sea so was well pleased will definitely do business again all the best tomas (Ireland).”
Helpful Report
Posted 4 years ago
Stuart Jenkins
Verified Buyer
“Delivery not so quick as items out of stock and one item cancelled as it does not appear they can obtain despite offering for sale. Always difficult buying online when you can't see the product and feathers perhaps a bit smaller than I'd hoped. When selling online, descriptions need to provide fullest info possible. Essential fly not alone in this issue and I have found online shopping for fly tying materials to be very hit and miss between expectation from description given and actual product received.”
Helpful Report
Posted 4 years ago
Hello and thank you for your review. We are sorry that you have not found our service on this occasion to your satisfaction. However, as explained by our customer services team on their email to you, for this order there were extenuating circumstances. The majority of the items you ordered were special order items ie we bring them in especially for you. This SPO status is shown clearly on each product and also in the check out. It is also explained in the terms and conditions. We do carry a large stock of fly tying materials but this special order system is available as an extra service which a lot of our customers find very helpful. We ordered them in from Veniard as they are the suppliers of the products. Veniard had only just opened up having closed down completely for lockdown. They had a massive amount of back orders and were unfortunately slower at dispatching orders than normal due to high volumes and limited resources due to the Covid19 restrictions. When Veniard sent us your order, they did not have available all the Fulling Mill hooks. We are sorry about this, sincerely. But unfortunately this was out of our control. We do try our very best for our customers and especially during the pandemic with all the restrictions and demand. We genuinely hope we will be able to help you with any future tying requirements and invite you to get in touch directly if you would like to check on any product availability or general information. With kind regards Team TEF
Posted 4 years ago
Sandy Chapple Gill
Verified Buyer
“Very prompt delivery excellent customer service and product”
Helpful Report
Posted 4 years ago
William Briggs
Verified Buyer
“great service,nice reel but no reel bag and no instructions on how to change from l hand to r hand,but i was able to work it out,will be fishing today to try out the reel.”
Helpful Report
Posted 4 years ago
Alasdair Fyfe
Verified Buyer
“The best dealer In the uK for all your fly tying and fly fishing needs. Excellent customer service. I would Highly recommend them to all anglers”
Helpful Report
Posted 4 years ago
Graham Barker
Verified Buyer
“Have used this company for some time and they have what i need at good prices and sent in good time so very happy with the service they provide”
Helpful Report
Posted 4 years ago
Colin Clerk
Verified Buyer
“First rate goods, and service.”
Helpful Report
Posted 4 years ago
Barry Coman
Verified Buyer
“Excellent service as always, highly recommend”
Helpful Report
Posted 4 years ago
Terry Idoine
Verified Buyer
“Very pleased with the quality of the flies that I have purchased”
Helpful Report
Posted 4 years ago
Graeme McQueen
Verified Buyer
“Well made and priced as always”
Helpful Report
Posted 4 years ago
Ronald Weetman
Verified Buyer
“1haven't had the opportunity to try them yet but look very impressive”
Helpful Report
Posted 4 years ago
Steve Smith
Verified Buyer
“Good range of products competitively priced and super fast turn around of orders.”
Helpful Report
Posted 4 years ago
Roger Linley
Verified Buyer
“Very helpful staff and a great service with good products!”
Helpful Report
Posted 4 years ago
Wynne Jones
Verified Buyer
“Great service guaranteed”
Helpful Report
Posted 4 years ago
Roger Cook
Verified Buyer
“Excellent service and quality products 😊”
Helpful Report
Posted 4 years ago
The Essential Fly is rated 4.8 based on 2,147 reviews
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