“Prompt response and quality products done in a nice friendly way”

Posted 7 years ago

“Customer service is very good. Always fast and helpful responses to queries whether by phone or email. Normally stock levels are good which means orders arrive reasonably speedily. The range of options for fly tying materials is good. I like the briefing emails on fishing techniques and rigs which I think is a differentiator from Essential Fly's competitors. One area where there could be an improvement is the search function on the website. You often get irrelevant choices and you can't narrow the options down. This can be very frustrating when you know what you want but have to trawl through loads of stuff yo get to the item(s) you want. Overall very satisfied which is why I'm a long time repeat customer.”

Helpful Report

Posted 7 years ago

“Great service from an extensive catalogue. Informative website and news items for the dedicated piscator. Look no further!”

Helpful Report

Posted 7 years ago

“Very efficient - great selection.”

Helpful Report

Posted 7 years ago

“Received my order very quickly and to my complete satisfaction, will buy from this company again.”

Helpful Report

Posted 7 years ago

“Good quality items with good service. What more can you ask?”

Helpful Report

Posted 7 years ago

“I phoned to place an order and was greeted by a receptionist who was genuinely really helpful and courteous, sadly qualities rarely experienced these days I think she was covering as she mentioned she had a young baby”

Helpful Report

Posted 7 years ago

“It's difficult to get fly tying materials here in Germany but it's really easy and quick to order my stuff from essential flies and they are usually here within 14 days... cheers!”

Helpful Report

Posted 7 years ago

“I got exactly what I ordered,no fuss thank you”

Helpful Report

Posted 7 years ago

“The purchase was spot on Thanks Pat”

Helpful Report

Posted 7 years ago

“This is a relatively small outlet on Ebay and elsewhere but their service and attention to detail in ensuring an excellent customer experience is second to none. When you perhaps cannot find something on the site or it is out of stock, it is always worth a chat with this company as they search elsewhere to meet specific requirements where possible. Highly recommended.”

Helpful Report

Posted 7 years ago

“Very helpful information on the website and excellent service”

Helpful Report

Posted 7 years ago

“Always good service. Nice flies. Fast shipping to U.S.”

Helpful Report

Posted 7 years ago

“5 out of 10.”

Helpful Report

Posted 7 years ago

Hi and thank you for your recent order. However we note your feedback and want to see if there is anything we can do to help? Was there a problem with your order that we are not aware of?Having looked at your order history, we can see we shipped next day, with a free shipping offer. We believe all items were in stock and we hope they were to your standard. If there is anything we have missed or there is anything we can help you with, please do get in touch. You are welcome to contact us directly on 01757 333003 or customerservices@theessentialfly.com Thank you Ann and team at TEF

Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

“Called at your shop,greeted like royalty,very friendly,nice coffee,a very well stocked and nicely laid out shop , highly recommended”

Helpful Report

Posted 7 years ago

“I would love to say something ++ But I have not received my order yet. You sent it on the 9th. I hope this does not happen on my last order of 135.00. not sent yet?”

Helpful Report

Posted 7 years ago

Hello and thank you for your message. I am sorry your order has not arrived. We definitely shipped it to you same day via first class airmail so I hope it will be with you very soon. Your order of this week has not yet been dispatched as there are special order items contained within it. As soon as these come in we will dispatch straight away as usual. Kind regards Ann and team at TEF

Posted 7 years ago

“TEF usually have what I need for Fly tying, I ordered an item in their sale that was advent email, turns out the supplier did not have the item in stock. I’ve been trying for some time to get said item, when they told me they couldn’t get it I was disappointed to say the least. Not TEF’s fault, but maybe should not have been advertised for sale?.”

Helpful Report

Posted 7 years ago

Hello and thank you for your recent order and your review. We do appreciate all feedback. We are sorry that we were not able to get the grade 1 saddle for you. We work with specialist suppliers for special order items and usually all is well. When your order was placed, as a special order item, we genuinely did our best to get it for you and our suppliers did too. Supplies of saddles, especially at grade 1, can vary throughout the year and we work with and rely on our partners hence why the materials are shown on the site. We will always do our best for you and hope that we will be able to look after your fly tying needs in the future. With all good wishes Ann and team at The Essential Fly

Posted 7 years ago

Hello and thank you for your recent order and your review. We do appreciate all feedback. We are sorry that we were not able to get the grade 1 saddle for you. We work with specialist suppliers for special order items and usually all is well. When your order was placed, as a special order item, we genuinely did our best to get it for you and our suppliers did too. Supplies of saddles, especially at grade 1, can vary throughout the year and we work with and rely on our partners hence why the materials are shown on the site. We will always do our best for you and hope that we will be able to look after your fly tying needs in the future. With all good wishes Ann and team at The Essential Fly

Posted 7 years ago

“Second order over several months. Delivery times were very long and items advertised on both occasions were not in stock or available. Will probably not shop with this company again.”

Helpful Report

Posted 7 years ago

Hello and thank you for your recent orders. I would like to discuss the points you raised and hopefully clarify the situation and reassure you. We have 3 orders from you on record - the first was dispatched same day and the second next day. The most recent one was placed immediately after the Christmas and New Year break. One of the items you ordered was a special order item - the barred fibbets. We carry very large stocks of flies and tying materials but for some items we offer a bespoke special order service. This is where we order in especially for customers from the manufacturers. The site clearly shows both against each product and at check out which items are in stock and which are special order. We also give an estimate as to when the goods are expected in at both stages of online purchase. Unfortunately the supplier of this was not open for a few extra days after the holidays. So as soon as it came in, we dispatched your order to you immediately. I believe it was just 1 day after the estimated timeline. I hope this explains the situation and goes a way to reassuring you of our commitment to customer service. If you would like to discuss it further please do let us know. With kind regards Ann and team at The Essential Fly

Posted 7 years ago

Hello and thank you for your recent orders. I would like to discuss the points you raised and hopefully clarify the situation and reassure you. We have 3 orders from you on record - the first was dispatched same day and the second next day. The most recent one was placed immediately after the Christmas and New Year break. One of the items you ordered was a special order item - the barred fibbets. We carry very large stocks of flies and tying materials but for some items we offer a bespoke special order service. This is where we order in especially for customers from the manufacturers. The site clearly shows both against each product and at check out which items are in stock and which are special order. We also give an estimate as to when the goods are expected in at both stages of online purchase. Unfortunately the supplier of this was not open for a few extra days after the holidays. So as soon as it came in, we dispatched your order to you immediately. I believe it was just 1 day after the estimated timeline. I hope this explains the situation and goes a way to reassuring you of our commitment to customer service. If you would like to discuss it further please do let us know. With kind regards Ann and team at The Essential Fly

Posted 7 years ago

“Two orders placed, happy with both. Not sure how I claim my points though.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Essential Fly Reviews