The Essential Fly Reviews

4.8 Rating 2,217 Reviews

97 %

of reviewers recommend The Essential Fly

4.8

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Essential Fly:

Specialists in Fly Fishing with salmon, trout flies, and flies for lots of other species. We sell Fly Fishing Tackle and gear and a huge range of Fly Tying Materials and Tools - The Essential Fly is a leading supplier of gear for fly fishermen, rainbow & brown trout flies, salmon flies and flies for every species from our massive selection. Fly tying materials and tools to satisfy every fly tyers needs. With tackle from Greys to Wychwood, from fly rods to waders, luggage and all of the accessories you will need.

We have won awards for customer service and believe in value and quality. Check our reviews from thousands of customers all around the world. Having delivered to over 50 countries from homes to fishing lodges for that last minute requirement.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad ...I don't receive my order 😡😡😡”

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Posted 2 years ago

“excellent service and quality”

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Posted 2 years ago

“Quality product delivered on time. Not much else to say”

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Posted 2 years ago

“Thanks for the speedy service including a turn and replacement”

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Posted 2 years ago

“Excellent service. Keen prices. Fast delivery. What more could you want?”

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Posted 2 years ago

“Product came quick and as described”

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Posted 2 years ago

“Great price great service”

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Posted 2 years ago

“Good quality of flies. Have used this Company many times. Always a quick response.”

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Posted 2 years ago

“The flies are excellent and speedily delivered.”

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Posted 2 years ago

“as always quality products deiliverd”

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Posted 2 years ago

“Good quality hooks which makes a change from some fly's you can purchase spot on delivery and customer service”

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Posted 2 years ago

“Fine service, prompt delivery”

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Posted 2 years ago

“The quality of service and goods can't be bettered. I've used them on numerous occasions,and will again.”

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Posted 2 years ago

“Collected my items from the shop, once everything had arrived I received a phone call and arranged to pickup the items. As usual excellent service.”

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Posted 2 years ago

“My order took a long time to be delivered and was not complete, not great service”

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Posted 2 years ago

Thank you for giving us an opportunity to discuss your order and review with us. We have discussed this also with our customer services team who were also in contact with you during and at the time your order was dispatched. In summary we can see you placed your order on Friday 3rd March. Some of your items ordered were special order items ie we order them in especially for you from the manufacturer as is shown on the site and in the check out. Our customer services team also emailed you regarding this. Bearing in mind we had the weekend where our suppliers are not working, we dispatched your order on 9th March by first class mail and you were given the tracking number. The service selected was regular first class mail and not Tracked 24 so we are all reliant on Royal Mail to get deliveries out as quickly as they can. We are sorry that one fly was out of stock and we could not supply that to you. This was refunded to you, directly back to your payment method. For your reassurance, as we see you have ordered from us previously, if items are in stock we aim to ship same day/next day depending on time of ordering. But when we have special order items, as was the case in your order, there will be a few extra days before we can dispatch. We feel we have done what we can to keep in touch with you and get your order to you as quickly as we can in the circumstances. In the future, if you would like to double check on stock availability before ordering, please do check our online stock advice (to the right of each item on the page) or call us on 01757333003, we will be happy to advise you. As you have already been emailing with us we are aware you have our customer services email address and we welcome you keeping in touch so we can do our very best to help you. Thank you and with all good wishes for a fabulous season.

Posted 2 years ago

“Excellent products promptly delivered.”

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Posted 2 years ago

“Sensible price, good service”

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Posted 2 years ago

“Excellent customer services, can't fault the way they deal with any concerns.”

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Posted 2 years ago

“The delivery was very quick, the products were excellent. However the refund for a returned item has been slow in coming. apart from that, i think that they are an excellent fishing tackle retailers and I would have no hesitation in using them again.”

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Posted 2 years ago

“The website makes ordering easy and there is an excellent selection. Prices are competitive and delivery is fast which is great if you need flies or tackle at short notice before a planned trip. I will definitely use The Essential Fly again.”

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Posted 2 years ago

The Essential Fly is rated 4.8 based on 2,217 reviews