“I would love to say something ++ But I have not received my order yet. You sent it on the 9th. I hope this does not happen on my last order of 135.00. not sent yet?”

Helpful Report

Posted 7 years ago

Hello and thank you for your message. I am sorry your order has not arrived. We definitely shipped it to you same day via first class airmail so I hope it will be with you very soon. Your order of this week has not yet been dispatched as there are special order items contained within it. As soon as these come in we will dispatch straight away as usual. Kind regards Ann and team at TEF

Posted 7 years ago

“TEF usually have what I need for Fly tying, I ordered an item in their sale that was advent email, turns out the supplier did not have the item in stock. I’ve been trying for some time to get said item, when they told me they couldn’t get it I was disappointed to say the least. Not TEF’s fault, but maybe should not have been advertised for sale?.”

Helpful Report

Posted 7 years ago

Hello and thank you for your recent order and your review. We do appreciate all feedback. We are sorry that we were not able to get the grade 1 saddle for you. We work with specialist suppliers for special order items and usually all is well. When your order was placed, as a special order item, we genuinely did our best to get it for you and our suppliers did too. Supplies of saddles, especially at grade 1, can vary throughout the year and we work with and rely on our partners hence why the materials are shown on the site. We will always do our best for you and hope that we will be able to look after your fly tying needs in the future. With all good wishes Ann and team at The Essential Fly

Posted 7 years ago

Hello and thank you for your recent order and your review. We do appreciate all feedback. We are sorry that we were not able to get the grade 1 saddle for you. We work with specialist suppliers for special order items and usually all is well. When your order was placed, as a special order item, we genuinely did our best to get it for you and our suppliers did too. Supplies of saddles, especially at grade 1, can vary throughout the year and we work with and rely on our partners hence why the materials are shown on the site. We will always do our best for you and hope that we will be able to look after your fly tying needs in the future. With all good wishes Ann and team at The Essential Fly

Posted 7 years ago

“Second order over several months. Delivery times were very long and items advertised on both occasions were not in stock or available. Will probably not shop with this company again.”

Helpful Report

Posted 7 years ago

Hello and thank you for your recent orders. I would like to discuss the points you raised and hopefully clarify the situation and reassure you. We have 3 orders from you on record - the first was dispatched same day and the second next day. The most recent one was placed immediately after the Christmas and New Year break. One of the items you ordered was a special order item - the barred fibbets. We carry very large stocks of flies and tying materials but for some items we offer a bespoke special order service. This is where we order in especially for customers from the manufacturers. The site clearly shows both against each product and at check out which items are in stock and which are special order. We also give an estimate as to when the goods are expected in at both stages of online purchase. Unfortunately the supplier of this was not open for a few extra days after the holidays. So as soon as it came in, we dispatched your order to you immediately. I believe it was just 1 day after the estimated timeline. I hope this explains the situation and goes a way to reassuring you of our commitment to customer service. If you would like to discuss it further please do let us know. With kind regards Ann and team at The Essential Fly

Posted 7 years ago

Hello and thank you for your recent orders. I would like to discuss the points you raised and hopefully clarify the situation and reassure you. We have 3 orders from you on record - the first was dispatched same day and the second next day. The most recent one was placed immediately after the Christmas and New Year break. One of the items you ordered was a special order item - the barred fibbets. We carry very large stocks of flies and tying materials but for some items we offer a bespoke special order service. This is where we order in especially for customers from the manufacturers. The site clearly shows both against each product and at check out which items are in stock and which are special order. We also give an estimate as to when the goods are expected in at both stages of online purchase. Unfortunately the supplier of this was not open for a few extra days after the holidays. So as soon as it came in, we dispatched your order to you immediately. I believe it was just 1 day after the estimated timeline. I hope this explains the situation and goes a way to reassuring you of our commitment to customer service. If you would like to discuss it further please do let us know. With kind regards Ann and team at The Essential Fly

Posted 7 years ago

“Two orders placed, happy with both. Not sure how I claim my points though.”

Helpful Report

Posted 7 years ago

“The items which were not in stock were obtained in about half the anticipated time!”

Helpful Report

Posted 7 years ago

“Excellent choice of flies, well tied, together with prompt efficient delivery.”

Helpful Report

Posted 7 years ago

“First class flies,first class service. Old school service in a modern world. My go to shop for all my fly fishing needs.”

Helpful Report

Posted 7 years ago

“You did great EF, just a pity about the courier who couldnt be bothered to call me to ask where my house is, despite the fact that he was parked right outside and I was waving at him. He just drove off. Consequently, delivery was 3 days later than it needed to be. I did complain to DHL or whoever it was, but hey ho............”

Helpful Report

Posted 7 years ago

Hi and thank you for your feedback. Really sorry to hear about the courier there though! Hope all is well now. Regards Ann and team

Posted 7 years ago

“Very good service, great range of products especially Semperfli. Any mistakes are quickly remedied.”

Helpful Report

Posted 7 years ago

“Excellent service - speedy delivery and product was perfect!”

Helpful Report

Posted 7 years ago

“Great friendly service, quick delivery.”

Helpful Report

Posted 7 years ago

“consistently efficient and reliable with excellent knowledge of the products we want to buy. Great info and tips in the regular emails and great customer service. I wouldnt bother with any other supplier. Thank you TEF.”

Helpful Report

Posted 7 years ago

“The lady who dealt with me was very helpful and very knowledgable. Very quick delivery and good quality flie”

Helpful Report

Posted 7 years ago

“For the last couple of years, I've bought all my new and replacement flies from Essential Fly. Why? because they have always given first class service with top class quality.”

Helpful Report

Posted 7 years ago

“Unable to contact, called number listed and left several messages never received call back. Not yet received merchandise but have received emails asking about enjoying it.”

Helpful Report

Posted 7 years ago

“Great service delivered in two days very happy will use again”

Helpful Report

Posted 7 years ago

“First Class flies and materials. Excellent Customer Service The inferno bug works very well.”

The Essential Fly 5 star review on 11th January 2018

Helpful Report

Posted 7 years ago

Wow they clearly do! Thank you!

Posted 7 years ago

“Purchased 3 colours of egg fly and all were well tied and good colours.”

Helpful Report

Posted 7 years ago

“Quick order turnaround. Perhaps better indication on the web site of items not available. I have ordered a number of times only to find some items unavailable. When you reorder you effectively pay double postage. Not meant as a negative criticism., hopefully you will be able to close that small loophole”

Helpful Report

Posted 7 years ago

“What’s to be said, superb service as always. Thanks best wishes for new year.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Essential Fly Reviews

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