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The Essential Fly Reviews

4.8 Rating 2,146 Reviews
97 %
of reviewers recommend The Essential Fly
Company Reviews Product Reviews
178
 Metrics Info
4.8
Based on 2,146 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Essential Fly Reviews

About The Essential Fly:

Specialists in Fly Fishing with salmon, trout flies, and flies for lots of other species. We sell Fly Fishing Tackle and gear and a huge range of Fly Tying Materials and Tools - The Essential Fly is a leading supplier of gear for fly fishermen, rainbow & brown trout flies, salmon flies and flies for every species from our massive selection. Fly tying materials and tools to satisfy every fly tyers needs. With tackle from Greys to Wychwood, from fly rods to waders, luggage and all of the accessories you will need.

We have won awards for customer service and believe in value and quality. Check our reviews from thousands of customers all around the world. Having delivered to over 50 countries from homes to fishing lodges for that last minute requirement.

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Anonymous
Verified Buyer
“Fine service, prompt delivery”
Helpful Report
Posted 1 year ago
Paul Foot
Verified Buyer
“The quality of service and goods can't be bettered. I've used them on numerous occasions,and will again.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Collected my items from the shop, once everything had arrived I received a phone call and arranged to pickup the items. As usual excellent service.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“My order took a long time to be delivered and was not complete, not great service”
Helpful Report
Posted 1 year ago
Thank you for giving us an opportunity to discuss your order and review with us. We have discussed this also with our customer services team who were also in contact with you during and at the time your order was dispatched. In summary we can see you placed your order on Friday 3rd March. Some of your items ordered were special order items ie we order them in especially for you from the manufacturer as is shown on the site and in the check out. Our customer services team also emailed you regarding this. Bearing in mind we had the weekend where our suppliers are not working, we dispatched your order on 9th March by first class mail and you were given the tracking number. The service selected was regular first class mail and not Tracked 24 so we are all reliant on Royal Mail to get deliveries out as quickly as they can. We are sorry that one fly was out of stock and we could not supply that to you. This was refunded to you, directly back to your payment method. For your reassurance, as we see you have ordered from us previously, if items are in stock we aim to ship same day/next day depending on time of ordering. But when we have special order items, as was the case in your order, there will be a few extra days before we can dispatch. We feel we have done what we can to keep in touch with you and get your order to you as quickly as we can in the circumstances. In the future, if you would like to double check on stock availability before ordering, please do check our online stock advice (to the right of each item on the page) or call us on 01757333003, we will be happy to advise you. As you have already been emailing with us we are aware you have our customer services email address and we welcome you keeping in touch so we can do our very best to help you. Thank you and with all good wishes for a fabulous season.
Posted 1 year ago
Russell Symons
Verified Buyer
“Excellent products promptly delivered.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Sensible price, good service”
Helpful Report
Posted 1 year ago
Leslie Miller
Verified Buyer
“Excellent customer services, can't fault the way they deal with any concerns.”
Helpful Report
Posted 1 year ago
Raymond Wallace
Verified Buyer
“The delivery was very quick, the products were excellent. However the refund for a returned item has been slow in coming. apart from that, i think that they are an excellent fishing tackle retailers and I would have no hesitation in using them again.”
Helpful Report
Posted 1 year ago
Martin Sutton
Verified Buyer
“The website makes ordering easy and there is an excellent selection. Prices are competitive and delivery is fast which is great if you need flies or tackle at short notice before a planned trip. I will definitely use The Essential Fly again.”
Helpful Report
Posted 1 year ago
Ian Sharp
Verified Buyer
“Excellent service and prices, would definitely use again”
Helpful Report
Posted 1 year ago
David Aspinall
Verified Buyer
“Excellent shop for all things game fishing, I ordered multiple items that were available for me to pick up in days. Excellent service, well done.”
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Posted 1 year ago
Anonymous
Verified Buyer
“Flys well tied”
Helpful Report
Posted 1 year ago
Alastair Winney
Verified Buyer
“My flies came very quickly and in perfect condition.”
Helpful Report
Posted 1 year ago
Gavin Maclean
Verified Buyer
“great value for the dubbing boxes , ten out of tem”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent products and speedy delivery. Many thanks.”
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Posted 1 year ago
Thomas Harrison
Verified Buyer
“Arrived next day just want i wanted. Cant fault it!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Service was very good as usual”
Helpful Report
Posted 1 year ago
Jeff Wilson
Verified Buyer
“Materials sent in good time, one item I requested to swap, on return of goods. Helpful and quickly exchange item. Good service overall.”
Helpful Report
Posted 1 year ago
Kal Fisher
Verified Buyer
“I have been buying flys from you for the last 6 mths and have been delighted with my purchases and the quick delivery..”
Helpful Report
Posted 1 year ago
Clifford May
Verified Buyer
“Always quality items, well packed and arrived on time6”
Helpful Report
Posted 1 year ago
The Essential Fly is rated 4.8 based on 2,146 reviews
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