The Essential Fly Reviews

4.8 Rating 2,066 Reviews

97 %

of reviewers recommend The Essential Fly

4.8

Based on 2,066 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Essential Fly:

Specialists in Fly Fishing with salmon, trout flies, and flies for lots of other species. We sell Fly Fishing Tackle and gear and a huge range of Fly Tying Materials and Tools - The Essential Fly is a leading supplier of gear for fly fishermen, rainbow & brown trout flies, salmon flies and flies for every species from our massive selection. Fly tying materials and tools to satisfy every fly tyers needs. With tackle from Greys to Wychwood, from fly rods to waders, luggage and all of the accessories you will need.

We have won awards for customer service and believe in value and quality. Check our reviews from thousands of customers all around the world. Having delivered to over 50 countries from homes to fishing lodges for that last minute requirement.

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The Essential Fly 5 star review on 18th January 2024

Ian Phillips

The Essential Fly 5 star review on 29th November 2023

Brian Thomsen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used EF off and on for some years and found their flies to be good quality. I was pleased when they started a barbless collection but recently disappointed to find their barbless selection (esp., buzzers, crunchers and PTN) has become a bit limited. I hope the barbless selection will expand soon.”

Helpful Report

Posted 4 days ago

Hi Mr Burridge and thank you for your custom, we appreciate being able to supply you with your flies. With regards to barbless ranges, we do have dedicated departments for these. Here are a few for you https://www.theessentialfly.com/barbless-buzzers.html https://www.theessentialfly.com/barbless-cruncher-nymph-flies.html https://www.theessentialfly.com/barbless-diawl-bach-nymph-flies.html https://www.theessentialfly.com/barbless-pheasant-tail-nymph-flies-ptn.html https://www.theessentialfly.com/barbless-traditional-nymph-flies.html https://www.theessentialfly.com/barbless-lure-streamer.html https://www.theessentialfly.com/barbless-gold-ribbed-hares-ear-nymph-flies-grhe.html We hope you find these links helpful and of course that the flies are to your liking! If we can ever be of any help to you please do get in touch via email or phone, our team are on hand! Thank you Team TEF

Posted 4 days ago

“the items ordered took a long time to arrive because they were waiting for a delivery to arrive before they could complete the order. when i received the goods one item was missing, i did receive a refund for missing item. it would have been better if they had told me when ordering, what items they had in stock.”

Helpful Report

Posted 3 months ago

Hi Mr Raybone and thank you for your recent order and your feedback today. We have looked into your query and would like to respond please. When you ordered in December, it was just a couple of days before we and our suppliers closed for the Christmas break. Out of the items you ordered, 3 were special order items which is shown on each of the items and is confirmed in the check out also. The normal delivery timescales for bringing in special order items was unfortunately affected by the extended Christmas and New year break. But as soon as we were back and our suppliers open, we chased these up for you and once they came in we shipped them to you immediately. We are reliant on the manufacturers having stock available and were equally sorry to hear that one of your items was not in stock at the suppliers after all. This was unfortunately out of our hands. If ever you would like to check on stock availability or perhaps consider alternative brands that are more easily available we are more than happy to help you via email or the phone. This is a service we offer with pleasure. If you need advice from our in house tyers and anglers, these people are on hand too. We thank you again for your custom and please be assured we will always do our best for you. Kind regards Team TEF

Posted 3 months ago

“Great product range and prompt service with sensible free delivery level. Mildly frustrating habit of cancelling unavailable items rather than offering a substitution from their large range.”

Helpful Report

Posted 4 months ago

“Unfortunately 2 of the items I ordered were out of stock and had to be refunded, To be honest it would be easier if these were updated on site save time and hassle of trying to reorder, Good selection of materials on site but how many in stock???”

Helpful Report

Posted 7 months ago

“Not your usual standard for the Veniard partridge feathers. Too much fluff and not enough barred feathers.”

Helpful Report

Posted 7 months ago

“Ordered 6 small items. On day 9 and 10 after ordering, was refunded for 2 items that were presumably unavailable which I thought was a little bit late notice. Of the 4 items delivered one pack of foam cylinders was the wrong size. E fly normally good, not this time unfortunately.”

Helpful Report

Posted 9 months ago

“I still haven't received anything after receiving post”

Helpful Report

Posted 9 months ago

“I did not receive the package and I do not have a tracking number”

Helpful Report

Posted 11 months ago

Hello, I am sorry to hear you have not yet received your order. It was despatched from us on 17.4.23 The Tracking Number is UH613715387GB International deliveries do take longer than UK Domestic I'm sure it will be with you shortly. Thank you for your patience and understanding. Kindest Regards The Essential Fly

Posted 11 months ago

“Shipment to Germany arrived we massive delay (> 1 month). I was asked to pay additional fees for customs clearance (13 EUR). As customer service wasn’t able to assist in a timely manner I had to return my order.”

Helpful Report

Posted 1 year ago

“Good quick service in the current situation flies were larger than anticipated but hook sizes do vary. Will give them another try in the future.”

Helpful Report

Posted 3 years ago

“Delivery not so quick as items out of stock and one item cancelled as it does not appear they can obtain despite offering for sale. Always difficult buying online when you can't see the product and feathers perhaps a bit smaller than I'd hoped. When selling online, descriptions need to provide fullest info possible. Essential fly not alone in this issue and I have found online shopping for fly tying materials to be very hit and miss between expectation from description given and actual product received.”

Helpful Report

Posted 3 years ago

Hello and thank you for your review. We are sorry that you have not found our service on this occasion to your satisfaction. However, as explained by our customer services team on their email to you, for this order there were extenuating circumstances. The majority of the items you ordered were special order items ie we bring them in especially for you. This SPO status is shown clearly on each product and also in the check out. It is also explained in the terms and conditions. We do carry a large stock of fly tying materials but this special order system is available as an extra service which a lot of our customers find very helpful. We ordered them in from Veniard as they are the suppliers of the products. Veniard had only just opened up having closed down completely for lockdown. They had a massive amount of back orders and were unfortunately slower at dispatching orders than normal due to high volumes and limited resources due to the Covid19 restrictions. When Veniard sent us your order, they did not have available all the Fulling Mill hooks. We are sorry about this, sincerely. But unfortunately this was out of our control. We do try our very best for our customers and especially during the pandemic with all the restrictions and demand. We genuinely hope we will be able to help you with any future tying requirements and invite you to get in touch directly if you would like to check on any product availability or general information. With kind regards Team TEF

Posted 3 years ago

“A little disappointed I'm afraid. It took four days for the order to be completed and a further four days for it to arrive. I realise we are living in strange times, but other fly tying orders I have placed with other companies have arrived in half the time.”

Helpful Report

Posted 3 years ago

We are sorry to hear you are disappointed. We would like to take this opportunity to explain and hopefully reassure you. Three of the items you ordered were in stock and available for immediate dispatch. However the three packs of hooks you ordered were special order items. This means we order them in especially for you from the manufacturer or distributor. We carry very large stocks of products but for some items, we order them in especially. During the pandemic, hooks have been in very short supply but we were pleased that we were able to get these in for you. Our site does show against each item whether it is an in stock item or a special order and this is shown again for clarification in the check out. Even with your SPO items, your order was dispatched within 3 working days using a first class Royal Mail tracked service. Royal Mail are dealing with huge volumes of deliveries during the crisis and its unfortunate that some deliveries are taking longer to arrive than normal just now. If ever there is anything we can help you with or if you would like to check on stock availability please do not hesitate to get in touch with us directly. We are always happy to help. We sincerely hope you are enjoying your tying materials. With kind regards Team TEF

Posted 3 years ago

“Good Afternoon Gentlemen, I have yet to receive the satchel I ordered back on the 24th of April (#PO100877). I will gladly respond to your feedback request following it's arrival. Thank you, Cole E Theander”

Helpful Report

Posted 3 years ago

Hello Mr Theander. Your special order satchel was dispatched from us on 29th April on a first class airmail service to you in the States using a tracked service. I hope you have seen the tracking number in your account (if you need this please get in touch directly so we can privately share this with you - customerservices@theessentialfly.com). We are aware that deliveries are taking longer than normal to arrive unfortunately due to the very high volumes but we sincerely hope it will be with you very soon. If you need any further help, our customer services team on the above email address will be happy to help you. Thank you Team TEF

Posted 3 years ago

“Generally very good flies. However I recently ordered some suspender buzzers and was disappointed to find the foam was not the circular ball I am used to, but cut out of a flat piece and roughly shaped. The problem with this is that the foan can act as a propeller, putting multiple twists into the leader. This makes fishing them very frustrating. Suspenders with the ball foam enclosed in mesh do not suffer from this problem. Gordon”

Helpful Report

Posted 3 years ago

“Good work on fly delivery keeps Hope up”

Helpful Report

Posted 3 years ago

Thank you for your kind feedback. We appreciate this very much. We are grateful to you for your custom. If there was anything further we could have done to help you please do let us know. Thank you Team TEF

Posted 3 years ago

“A little disappointing this time around. Admin problems aside, I found that I had to ring to establish the reason for the delay in my order. I was initially told about the admin issues, then that they were awaiting a stock delivery to complete my order [which had just arrived] and when my order did finally arrive the said item was not included and they apologised and said they would have to issue a refund.. Then I had to ring to chase up the refund and lastly it was a small order and it arrived in a large JIFFY envelope. I was charged the princely sum of £4.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you are disappointed. Unfortunately on this occasion we were impacted by a power outage which created a system error. Our entire street had the power turned off for many hours due to an emergency that day. This created delays and challenges for us which meant our usual service levels were not as we would like. Whilst we appreciate this is not what you want to hear, we did our best to catch up on all matters as quickly as we could. We hope this will not deter you from shopping with us again as we would very much like to demonstrate our normal service to you. If there is ever anything we can help you with, please do not hesitate to get in touch. With best wishes Team TEF

Posted 4 years ago

“did not supply one of the items ordered and did not offer an alternative”

Helpful Report

Posted 5 years ago

Thank you very much for your recent order. We are sorry that one of the packs of hooks was not available. These hooks were part of a range of hooks we were special ordering for you as shown on the site ie they were not in stock items. Unfortunately the distributor of these Fulling Mill hooks were out of stock of them too so we were very limited in our options for you for this pack. We do carry large stocks of tying materials and hooks but for certain ranges/sizes we order them in especially for customers. We rely on our suppliers to get the goods to us in a timely manner but unfortunately on this occasion one of the sets were not available. If there is anything we can help you with please do let us know. With very best wishes Team Essential Fly

Posted 5 years ago

“Regrettably most of what I wanted (grey mayflies to match our hatch) were out of stock (why??) and I had to make do with variations. Then having placed my order I was subsequently advised that you could only supple 1 Empheria bundle. Yes I was refunded but your flies are not cheap and having spent £40+ I have not really got what I wanted.”

Helpful Report

Posted 5 years ago

Hello and thank you for your recent order. We are very sorry that one of the Mayfly Collections was not available for you. With the start of the season, even though we manufactured great volumes of flies in preparation, we have received much higher than anticipated order volumes and our mayflies have been extremely popular. We are of course doing all we can to bring the stocks back up but as we manufacture our flies in thousands at a time, this can take a little time. We are pleased to see that all your remaining flies were shipped to you and hope that these are to your satisfaction. If we can help you with anything at any time please do not hesitate to get in touch. With best wishes Team Essential Fly

Posted 5 years ago

“Having difficult sending the right items first time. But the quality of things are fine.”

Helpful Report

Posted 5 years ago

We are sorry there was a picking error with your order. As soon as you brought this to our attention, we did all we could to remedy this and dispatch the correct pack of hooks to you as quickly as possible. We sincerely hope all will be well from here. Thank you The Essential Fly

Posted 5 years ago

“You were slow, other suppliers get my orders to me much quicker”

Helpful Report

Posted 5 years ago

Thank you very much for your order and for your feedback here. I would like to take this opportunity to respond to your point about our time to deliver. Your order was placed after we and all our suppliers had closed for Christmas. Our suppliers and ourselves did not open again until 2nd January. We do carry a large amount of stock but we also offer a special order service for customers. This means we order in special items directly for a customers - back to back with the manufacturer. This just takes a few days. It is also shown on the site and at check out, confirming the length of time it takes for these to come in. Two out of the three items you ordered were special order items. So as soon as the manufacturer was open again after Christmas and the New Year, these were ordered in immediately for you. There is often a back log with our suppliers after a shut down, but I can assure you that your tying materials were dispatched to you as soon as they come in. I hope this helps explain the situation regarding your order and if we can be of any help to you at all, or if you would like to check on an order or its status, you are welcome to get in touch at any time. With kind regards The Essential Fly

Posted 5 years ago

The Essential Fly is rated 4.8 based on 2,066 reviews