The Essential Fly Reviews

4.8 Rating 2,066 Reviews

97 %

of reviewers recommend The Essential Fly

4.8

Based on 2,066 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Essential Fly:

Specialists in Fly Fishing with salmon, trout flies, and flies for lots of other species. We sell Fly Fishing Tackle and gear and a huge range of Fly Tying Materials and Tools - The Essential Fly is a leading supplier of gear for fly fishermen, rainbow & brown trout flies, salmon flies and flies for every species from our massive selection. Fly tying materials and tools to satisfy every fly tyers needs. With tackle from Greys to Wychwood, from fly rods to waders, luggage and all of the accessories you will need.

We have won awards for customer service and believe in value and quality. Check our reviews from thousands of customers all around the world. Having delivered to over 50 countries from homes to fishing lodges for that last minute requirement.

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The Essential Fly 5 star review on 18th January 2024

Ian Phillips

The Essential Fly 5 star review on 29th November 2023

Brian Thomsen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response to emails Order split into two Only one arrived so far but you believe it was in one delivery I think can't be sure Waiting responses”

Helpful Report

Posted 4 months ago

Hi Mr Glanvill, we are very disappointed to see your feedback as we have actively been in touch with you via email. We have forwarded them all to you again and have since been in touch via the phone too to reassure you. We sincerely hope your deliveries are both now with you. All our records on Track and Trace show them as having arrived safely. We are available on the phone too during office hours on 01757333003 if you would like any assistance at any time. With all good wishes TEF customer care

Posted 4 months ago

We are very pleased to hear that your delivery is with you. Thank you and have a great Christmas Team TEF

Posted 3 months ago

“very exspensive £23 for uv resin big bottle with 20ml of liquid not worth the 2 week wait”

Helpful Report

Posted 6 months ago

“Well in the past I’ve always had good service but I must admit this last purchase I was sent two different kinds of Ultra Wire Hot Yellow TSWB011 One the usual bright shiny wire but the other a dull wire same code. Now Julie at essential fly to her credit looked into this matter & found to her surprise that Waldo the supplier has discontinued the bright one & replaced it with this very full unattractive wire which in my & other tyres opinion will be a disaster. Yours Sincerely Mike Lonsdale GAIA Flyfishing Instructor.”

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Posted 6 months ago

“I have not received the order yet as at 1 may 2023”

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Posted 11 months ago

“I was very disappointed with the hook size. They were advertised as a size 10 but were much larger”

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Posted 1 year ago

“Ordered magpie wings. Upon opening package it was full of beetles. Said I have to fill out form for refund and mail product back. Ridiculous as I’m I e in Canada and to mail wings back forvrefund would cost 3 x the price of the wings! Stupidity.”

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Posted 1 year ago

“Bad ...I don't receive my order 😡😡😡”

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Posted 1 year ago

“Hallo, habe nichts erhalten obwohl ich mit der Kreditkarte bezahlt habe. Ich finde es beschämend mit solchen Machenschaften Geld zu „verdienen „. Ich würde mich schämen!!! Habe mehrmals per E Mail reklamiert aber keine befriedigte Antwort erhalten. Ich werde mit meinen Fischerkollegen über Euch sprechen und das wird sicher keine gute Werbung sein. Wenn ihr das nötig habt ??”

The Essential Fly 1 star review on 27th January 2023

Helpful Report

Posted 1 year ago

Hallo Wir haben Ihre Bewertung online gesehen und würden Ihnen gerne direkt antworten. Wir danken Ihnen für Ihre Bestellung vom 4. Januar für Bindematerialien, einschließlich einer Sonderbestellzeit von Veniard. Ihre Bestellung wurde am 11. Januar von uns versandt (nachdem Ihr Sonderbestellartikel von Veniard eingetroffen ist) und Sie haben die automatische Versandbenachrichtigung per E-Mail erhalten. Ihre Bestellung wurde von Royal Mail International unter der Sendungsverfolgungsnummer LE115587523GB versandt. Wenn Sie sich bei Ihrem Konto anmelden und Ihren Bestellverlauf ansehen, können Sie diesen Versand sehen. Unglücklicherweise werden wir um diese Zeit darüber informiert, dass Royal Mail für seine internationalen Sendungen gehackt wurde, und Sie können darüber in der Presse lesen. Wir können uns vorstellen, dass dies leider zu einer Verzögerung Ihrer Bestellung geführt hat. Es tut mir leid, dass Sie unsere E-Mails nicht erhalten haben, aber seien Sie versichert, dass wir immer unser Bestes für unsere Kunden geben möchten. Unser Kundendienstteam spricht kein Deutsch, verlässt sich aber auf Übersetzungsdienste. Hoffen Sie also, dass diese Antwort angemessen übersetzt ist. Wir hoffen, dass Ihre Lieferung bald bei Ihnen eintrifft und danken Ihnen nochmals für Ihr Verständnis. Vielen dank Hello We have seen your review online and would like to respond to you directly. We thank you for your order of 4th January for tying materials, including a special order tiem from Veniard. Your order was dispatched from us on 11th January (after your special order item arrived from Veniard) and you will have received the automated dispatch notice via email. Your order was sent by Royal Mail International under tracking number LE115587523GB. If you login to your account and look at your order history you can see this dispatch. Unfortunately around this time we are informed that Royal Mail was hacked for its international shipments and you can read about this in the press. We imagine that this has caused a hold up with your order unfortunately. I am sorry you have not received our emails but please be assured we always want to do our best for our customers. Our customer services team don't speak German but rely on translation services so hope this response is appropriately translated. We hope your delivery will be with you very soon and thank you again for your kind understanding.

Posted 1 year ago

“My last order still has not arrived.”

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Posted 4 years ago

We are genuinely sorry to hear there was a delay in you receiving your parcel. It left us in a timely fashion after you having placed your order. We sent it first class Royal Mail on a tracked service (which we hope you received email notification about). We can see it has now arrived. We do apologise for any inconvenience. We have taken this up with Royal Mail to complain as it should have been with you next day from dispatch. We would like to reassure you that this is not normal practice and we hope it does not deter you from shopping with us again. With kind regards Team TEF

Posted 4 years ago

“Very disappointed this time. Order placed 31st May for a VERY popular fly, the Grey Wulff. It took TWO MONTHS to arrive. Have had to move to another supplier.”

Helpful Report

Posted 4 years ago

We are very sorry for the delay on the dispatch of this fly. You are right that it is indeed a very popular fly and unfortunately we had sold out of this fly during the start of the season and into May. We have our flies made up in very large batches and unfortunately this takes time hence the delay in getting it to you . Please be assured that we carry hundreds of thousands of flies in at any one time and we are genuinely sorry that you were not able to get these flies sooner. We hope you saw the email communications from our customer services team keeping you in the loop on this matter. We also hope you will give us an opportunity to remedy this situation for you and reassure you of our commitment to our customers. With best wishes The Essential Fly

Posted 4 years ago

“I would love to say something ++ But I have not received my order yet. You sent it on the 9th. I hope this does not happen on my last order of 135.00. not sent yet?”

Helpful Report

Posted 6 years ago

Hello and thank you for your message. I am sorry your order has not arrived. We definitely shipped it to you same day via first class airmail so I hope it will be with you very soon. Your order of this week has not yet been dispatched as there are special order items contained within it. As soon as these come in we will dispatch straight away as usual. Kind regards Ann and team at TEF

Posted 6 years ago

“I never did receive my order must of got lost at sea”

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Posted 6 years ago

The Essential Fly is rated 4.8 based on 2,066 reviews